Payment & Delivery
You can buy your goods using a Paypal account.
PayPal allows you to make payments using a variety of methods including: PayPal balance, bank account, PayPal branded debit and credit cards, PayPal Credit, debit card, and credit card. If you still don’t have a Paypal account, just click here and sign it up for free.
Paying with credit card is easy and secure via Paypal. Once you are at the checkout page, proceed with Paypal and you will see a pop up window. You can then choose the 'pay with credit card' option, as you can see below:
We ship goods worldwide and you know, international delivery can be very very expensive! However, we try our best by choosing a shipping method that is cost effective and reliable. All shipments are made with well known, reputable carriers. We select the best carriers for your country including Fedex, DHL, UPS, USPS, Royal Mail, and more.
For this reason, your order may take:
- 7-20 days to arrive in USA CA,AU .FR,DE;
- 10-40days to arrive in other countries.
In extremely rare cases, it may take a bit longer. Factors such as bottlenecks in shipping and delays at customs clearance may impact delivery time. If you're still not sure about how long would it take to your country, just email us: email@example.com. We're happy to help =)
How much is shipping?
Shipping is often free on iDiypaint:)
How will I receive my order confirmation details?
Throughout the process, we will send out multiple emails, including an order confirmation and a shipping notice.
Most of the time the emails goes into your Junk folder, so please have a look in your junk folder. It have may happened to you =/
Sometimes, customer entered their email wrongly. If you believe you may have entered your email wrongly, please contact us and we will fix it for you.
How do I know the shipment status of my order?
You can check your order status clicking here, by simply inputting into the box:
- your Order ID (it starts with PBN…and then 4 numbers);
- the e-mail address you used to place your order.
From where are your products shipped?
Orders are shipped from Asia warehouse.
Do I need to pay import Tax?
We totally understand that you do not want to pay extra custom taxes for your online purchase, so we do our best by selecting the best shipping method, as well as lower item value.
Idiypaintcannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.
- My order hasnt arrived on time, what should I do?
If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold ups. Please also reach out to our customer service team at firstname.lastname@example.org and we will provide you with an update.
- How do I cancel or change my order?
In the event you wish to cancel or change something on your order, please contact us within 24 hours after you placed your order: email@example.com.
We are unable to process the requested cancellation after 24 hours because the package has already been shipped. We process orders very quickly so that we can get your order to you as fast as possible.
However, once our warehouse has processed your order, we will be unable to make any changes.
3 Great reasons to buy from us:
We stand by our high-quality product and ensure your satisfaction is 100% guaranteed